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Updated on July 29, 9:00 a.m. ET

Thank you for your continued business and understanding while we ramped up our contact centre capacity to address record volumes that were more than double historical levels in the first half of the year. We have increased agents on the phone by more than 75% since October and are in a strong position to answer your calls quickly.

Last week’s average contact centre wait time was 128 seconds. We will continue to hire at an accelerated pace through the summer months and are adding an option for a callback when wait times are longer than usual (coming later this spring).

Online self-serve features: Our self-serve online features available to you anytime, anywhere. Learn more.

  • Forgot your password? We’ve made it easy for you to reset your sign-in or trading password. Watch this short video or select Forgot Your Password under the password field.
  • Need to upload documents? Upload them directly online without having to use snail mail or visit a branch. Select Document Upload from the Account Services tab after logging in.

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