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Updated on April 13, 9:00 a.m. ET

Thank you for your continued business and understanding while we ramped up our contact centre capacity to address record volumes that are more than double historical levels. We have increased agents on the phone by more than 75% since October and are in a strong position to answer your calls quickly.

Last week’s average contact centre wait time was 120 seconds. We will continue to hire at an accelerated pace through the summer months and are adding an option for a callback when wait times are longer than usual (coming later this spring).

Online self-serve features: Our self-serve online features available to you anytime, anywhere. Learn more.

• Forgot your password? We’ve made it easy for you to reset your sign-in or trading password. Watch this short video or select Forgot Your Password under the password field.
• Looking for your tax documents? Find the schedule here. (Reminder: when your tax documents become available you can access them through eDocuments.)
• Need to upload documents? Upload them directly online without having to use snail mail or visit a branch. Select Document Upload from the Account Services tab after logging in.

Thank you for choosing to invest with us.